At Fragrance by MZ, your satisfaction is our top priority. We want you to love your fragrance, but if for any reason you are not fully satisfied with your purchase, we’re here to help.

📦 Returns

We accept returns within 7 days of receiving your order. To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
• You must provide proof of purchase (order number or receipt).
• Return shipping costs will be the responsibility of the customer unless the item is damaged or incorrect.

To initiate a return, please contact us at [your email address] with your order details and reason for return. Our team will guide you through the next steps.

💸 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days to your original payment method.
• Shipping fees are non-refundable unless the return is due to a mistake on our part (damaged, wrong, or defective item).

🔁 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your email address] with photos of the issue.

🚫 Non-Returnable Items

Please note, due to hygiene and safety reasons, used perfumes or items with broken seals cannot be returned or refunded.

📩 Need Help?

If you have any questions about your order, return process, or refund status, please contact us at:
📧 [your email address]
📞 [your phone number, if applicable]