Shipping/Service Policy
At Fragrance by MZ, we are committed to delivering your order safely, quickly, and efficiently. Please review our shipping and service policies below to better understand how we handle your orders and ensure the best experience.
🚚 Shipping Within Pakistan
- We offer nationwide shipping across Pakistan.
- Orders are processed within 1–2 business days after payment confirmation.
- Delivery time is usually 2–7 working days, depending on your location.
- Shipping charges may vary based on location and will be calculated at checkout.
- You will receive a tracking number via SMS or email once your order is dispatched.
⚠️ Delivery Delays
While we strive for timely delivery, please note that delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Courier delays or service disruptions
- Remote or out-of-service areas
We will notify you in case of any significant delay in shipping.
📦 Order Confirmation & Tracking
After placing your order, you will receive a confirmation via email or SMS. Once shipped, we’ll provide you with a tracking ID to monitor your order status.
💼 Customer Service Support
We’re here to help! If you have any questions or concerns regarding your order, feel free to contact us:
📧 [your email address]
📞 [your phone number]
🕒 Available: Monday to Saturday | 12:00 PM – 10:00 AM
❗ Important Notes
- Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by incorrect information.
- If your parcel arrives damaged or opened, please contact us immediately with photos for resolution.
We appreciate your trust in Fragrance by MZ and promise to deliver our products with care, quality, and a touch of luxury.
